Shipping policy

At Kayllected Plant Co., we take great care in packaging every plant and tissue culture to help ensure it arrives safely and ready for its next home. 🌱

Processing & Shipping Days

Orders are generally shipped Monday and Tuesday only to reduce the chance of live plants being held at carrier facilities over the weekend.

Orders placed later in the week may be held until the following shipping week.

During holidays, severe weather, or extreme temperatures, shipments may be delayed when we believe waiting is in the best interest of the plants.

Shipping Methods

Available shipping methods and rates will be displayed at checkout.

Because our products are live and time-sensitive, we recommend selecting an expedited shipping option whenever possible, particularly for live plants and tissue cultures.

Estimated transit times provided at checkout are carrier estimates and are not guaranteed delivery dates.

Weather Protection

Live plants are sensitive to extreme temperatures.

Heat packs may be recommended when temperatures are below 45°F, and cold packs may be recommended when temperatures exceed 90°F.

When weather-protection options are available, customers are responsible for checking temperatures along the shipping route and at the delivery destination and selecting appropriate protection.

Purchasing a heat or cold pack does not guarantee against weather-related damage.

We reserve the right to temporarily hold shipments during dangerous weather conditions when shipping could reasonably put the plant at significant risk.

Shipping Addresses

Please double-check your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address. Kayllected Plant Co. is not responsible for delays, losses, or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

If you notice an address error before your order ships, please contact us as soon as possible.

Carrier Delays

Once a package has been accepted by the shipping carrier, transit and delivery are handled by the carrier.

Kayllected Plant Co. cannot control carrier delays, weather disruptions, or other transit interruptions. However, if something goes wrong, please contact us and we will do our best to assist with the situation.

Delivery

Please monitor your tracking information and bring live plant packages indoors as soon as possible after delivery, especially during hot or cold weather.

Kayllected Plant Co. is not responsible for damage caused by packages being left outdoors for an extended period following confirmed delivery.

Plants Arriving With an Issue

If your plant or tissue culture arrives with a significant issue, please contact us within 24 hours of confirmed carrier delivery.

Please provide:

  • Clear photos of the entire plant or tissue culture
  • Close-up photos showing the issue
  • Photos of the shipping box and packaging

Please do not repot, cut, propagate, deflask, or otherwise alter the plant or tissue culture before contacting us.

Eligibility for a replacement, store credit, or refund will be determined according to our Return & Refund Policy.

Local Pickup & Delivery

When offered, local pickup or delivery options will be displayed at checkout or arranged directly with Kayllected Plant Co.

Customers must pick up their order within the agreed-upon timeframe. Specific pickup or delivery instructions will be provided after purchase.

Questions?

If you have questions about shipping, weather conditions, or which shipping option is appropriate for your order, please contact Kayllected Plant Co. before placing your order. We’re happy to help. 💜🌱