Refund policy
Due to the live and perishable nature of our products, all plant and tissue culture sales are final. We do not accept returns or exchanges.
We carefully inspect and package every order before shipment. However, live plants may experience normal shipping stress, including temporary drooping, minor leaf damage, yellowing, or cosmetic imperfections. These conditions alone do not qualify for a refund or replacement.
If your order arrives with a significant issue, please contact Kayllected Plant Co. within 24 hours of confirmed carrier delivery and include:
- Clear photos of the entire plant or tissue culture
- Close-up photos showing the issue
- Photos of the shipping box and packaging
Please do not repot, cut, propagate, deflask, or otherwise alter the plant or tissue culture before contacting us, as this may affect eligibility for a resolution.
Tissue Cultures: Tissue cultures are living products and require proper acclimation after arrival. Once a tissue culture has been opened, deflasked, or acclimation has begun, we cannot guarantee its survival or provide refunds for losses occurring during the acclimation process.
Shipping Delays & Weather: Kayllected Plant Co. is not responsible for carrier delays, packages left outdoors after delivery, incorrect shipping addresses provided by the customer, or damage caused by extreme temperatures when appropriate weather protection was declined or not purchased.
When applicable, heat packs and/or cold packs are available for purchase. Customers are responsible for monitoring their local weather conditions and selecting appropriate shipping protection.
If an order arrives with a qualifying issue and all required documentation is provided within the 24-hour window, we will review the situation and determine an appropriate resolution, which may include a replacement, shop credit, or refund, depending on the circumstances and availability.
Order Cancellations: Orders may only be cancelled before they have been packed or shipped. Once an order has entered fulfillment or has shipped, it cannot be cancelled.
By placing an order with Kayllected Plant Co., you acknowledge that you are purchasing a live product and accept the inherent risks associated with shipping and caring for live plants.
Questions or concerns? Please contact Kayllected Plant Co. and we’ll be happy to help!